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Author: Tracey Horey

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

The Benefits of Using Facebook Chatbots For Business

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The Benefits of Using facebook chatbots

There are many benefits for your business if you incorporate Facebook chatbots. One of the most widely used apps in the world is Facebook Messenger, which currently has around 1.3 billion monthly active users. But its value as a tool for corporations goes beyond merely its popularity. Anyone who follows current market trends knows how

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10 Tested Strategies to Increase Website Conversions Using Live Chat

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How Live Chat Boosts Your Website Conversion Rate

Live chat is part of a popular new type of marketing called conversational marketing. Conversational marketing is a one-to-one marketing technique where companies interact with their customers in real-time to know their needs, personalise their experience with the company and create better shopping experiences.  Marketing in the digital age is often confused with leveraging platforms

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Six Ways to Use Live Chat for Lead Generation in 2022

Lead Generation
Online Conversion Rates Using Live Chat Agent

Leads are crucial! Let’s face it: even if your company has a significant online presence and substantial website traffic and click-through rates, these factors provide little value if they do not result in leads. Businesses that offer quick follow-ups succeed in today’s instant-gratification society. A company that promptly follows up on internet leads increases its

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What is Live Chat And How does Live Chat Works?

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what is live chat and how does it works

Live chat is a website-based technology that allows you to connect with visitors in real-time. It’s a time-saving communication tool for both your support agents and your clients. Customers can speak directly with staff from a company’s customer service, technical support, and other departments via live chat. On the website, the live chat software will

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Perform the Best with Live Chat Answering Service and Achieve Your Business Goal

Live Chat Agent

A live chat answering service is a real-time communication channel that connects clients to a live representative. Chat-based communication channels, such as an instant messaging program embedded in a website and live agents who reply to consumer problems, are included in live chat answering services. As organisations explore new ways to get an advantage over

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Live Chat – How Essential is it for Effective Online Customer Service?

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Why live chat is important for business

Today, knowledgeable customers choose live chat above social media, email, and even phone help when asked about their preferred support methods. Why? Live chat assistance is quick, easy, and handy. However, the advantages of live chat go far beyond simply providing your consumers with a faster and more comfortable means to contact you. Live chat

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Achieving Business Goals with Live Chat Answering Service

Live Chat Tool
Achieving Business Goals with Live Chat Answering Service

What Is A Live Chat Answering Service? A live chat answering service is a real-time communication channel that connects clients to a live representative. Chat-based communication channels, such as an instant messaging program embedded in a website and live agents who reply to consumer problems, are included in live chat answering services. As organisations explore

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How to Manage Your Own Live Chat?

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Manage Live Chat

What to do if you are a small business and want to manage your own live chat? A major challenge for small businesses is selecting and implementing tools that deliver positive ROI without requiring too much time and effort. Small businesses need efficient solutions particularly when we are looking at something like live chat. Effective

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The Role That Live Chat Plays In Developing Customer Loyalty

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Role of Live Chat

How do you define customer loyalty? Customer loyalty is a customer’s willingness to purchase from a company regularly. Some factors influencing customer loyalty are customer satisfaction, positive customer experience and the perceived value of the goods or services purchased. To identify a loyal customer, you need to look for the following characteristics. They are not

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