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Author: Tracey Horey

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

What Is Better for Your Business – Live Chat or Phone Support?

Live Chat Tool
Live Chat vs Phone Support

During the 1990s, the digital revolution enabled companies to grow their brands worldwide. The worldwide web provides easy access to the international market for companies. While they were increasing their presence in the market, companies realised that their customers were starting to ask more and more questions. The customers were not just asking questions; they

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Live Chat Success for Smaller Businesses –Professional Tips

Fully Managed Live Chat
Live Chat Success for Smaller Businesses

Have you ever thought about how live chat could enhance your business? How could it improve your business by ensuring better communication with your customer? We at LiveChat Agent have been in this field for quite some time now, and almost daily, we see the benefits that a managed live chat service brings to our customers and

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Real-Time Chat – Why Is It The Future Of Customer Care Service?

Live Chat Tool
Real-Time Chat

What exactly does real-time chat mean? Real-time chat is a form of online communication that provides real-time transmission of messages from one person to another. These conversations happen instantaneously. This type of chat is also referred to as fully-managed live chat. Live chat software became popular as a customer service tool because users relished the

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Industries That Can Benefit The From Live Chat

Live Chat Tool

Live chat has become the mainstay of the customer to business communication. The traditional ways especially those that involved face to face interactions were already failing in addressing the customers’ needs on time and with the pandemic they started losing ground even faster. Today, live chat is one of the best service channels available. Due

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What Are Important Factors That Influence A Customer While Buying Something?

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Live chat services

This is a very intriguing question, and there is no clear-cut answer to this. A good deal of the time, the purchase decision is already made well ahead of the customer’s purchase. Brand loyalty is a significant factor to consider when we look at the factors influencing a purchase being made. Every business should do

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Major Reasons That Make Live Chat So Popular

Customer Live Chat ServiceLive Chat AgentLive Chat Tool
live chat

Everyone who has used live chat services will be aware of the benefits it offers. It is quick, convenient, less in your face, and perfect for instant communication when not using the phone. Customers have started demanding more, and they have started expressing themselves if they are not happy with the service that you are

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What Are The Advantages of Live Chat For Businesses?

Live Chat Tool
Live Chat for Business

Live chat allows your website users to engage with your customer service representatives in real-time. Instead of using the traditional methods of calling or emailing your customer service department, they can have a live chat with one of your help desk agents in a chatbox incorporated into your website. Because conversations do not require a

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Lead Generation – Managed Live Chat Vs Live Chat

Live Chat Agent
Live chat

Here we discuss what managed live chat services can do for your business. We are aware that theoretically, by providing a live chat service on our website, we can drive a massive increase in lead generation and conversions. However, a lot depends on the type of live chat services you are employing. While non-optimized websites tend

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Best Live Chat Features for Your Business

Live Chat Tool
Live chat service

In today’s world, customers have become more demanding. If they feel that they are not being given their due importance, they are not hesitant about moving on. It has become critical for any business, large or small, to provide efficient and professional customer service to retain customers. Most customers have started to prefer interacting with

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