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Author: Tracey Horey

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

Lead Generation – Managed Live Chat Vs Live Chat

Live Chat Agent
Live chat

Here we discuss what managed live chat services can do for your business. We are aware that theoretically, by providing a live chat service on our website, we can drive a massive increase in lead generation and conversions. However, a lot depends on the type of live chat services you are employing. While non-optimized websites tend

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Best Live Chat Features for Your Business

Live Chat Tool
Live chat service

In today’s world, customers have become more demanding. If they feel that they are not being given their due importance, they are not hesitant about moving on. It has become critical for any business, large or small, to provide efficient and professional customer service to retain customers. Most customers have started to prefer interacting with

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The Untapped Potential of Live Chat

Managed Live Chat
Potential of Live Chat

The popularity of managed live chat has grown immensely in recent years with the number of companies offering managed live chat on their websites increasing steadily. As technology advanced, the effectiveness of live chat improved in tandem. This has made managed live chat more accessible and cost-effective for businesses of all sizes and purposes. More

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Measuring the Success of your Customer Live Chat Service Team

Customer Live Chat Service
Customer Live Chat Service

Being part of a customer live chat service team is not an easy job. They represent a business, and they have to remain professional, courteous and helpful throughout their customer interactions. They need to provide in-depth product information, some technical guidance or just simply lend a sympathetic, yet impartial, ear during complaints. Then there are

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Why the Live Chat Tool is Leading the Customer Support Competition

Live Chat Tool
Live Chat Tools

Let’s begin by saying customer support is about the way your business interacts with your customers. The faster and more helpful it is, the better your customers feel about your business. When your customers feel good about your business, they tend to spend more money on your products and services. But is customer support all

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Managed Live Chat – Things You Need to Consider Before Implementing

Managed Live Chat
Managed Live Chat

It’s compelling. Customers who prefer live chat over other customer support methods – 42%. Customers who are satisfied after using live chat – 73%. Customers who are likely to repurchase from a brand that offers live chat support – 52%. (Sources: g2.com, kayako.com) How does live chat fire up the conversion rates? It’s been suggested

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