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Author: Tracey Horey

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

The Untapped Potential of Live Chat

Managed Live Chat
Potential of Live Chat

The popularity of managed live chat has grown immensely in recent years with the number of companies offering managed live chat on their websites increasing steadily. As technology advanced, the effectiveness of live chat improved in tandem. This has made managed live chat more accessible and cost-effective for businesses of all sizes and purposes. More

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Measuring the Success of your Customer Live Chat Service Team

Customer Live Chat Service
Customer Live Chat Service

Being part of a customer live chat service team is not an easy job. They represent a business, and they have to remain professional, courteous and helpful throughout their customer interactions. They need to provide in-depth product information, some technical guidance or just simply lend a sympathetic, yet impartial, ear during complaints. Then there are

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Why the Live Chat Tool is Leading the Customer Support Competition

Live Chat Tool
Live Chat Tools

Let’s begin by saying customer support is about the way your business interacts with your customers. The faster and more helpful it is, the better your customers feel about your business. When your customers feel good about your business, they tend to spend more money on your products and services. But is customer support all

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Managed Live Chat – Things You Need to Consider Before Implementing

Managed Live Chat
Managed Live Chat

It’s compelling. Customers who prefer live chat over other customer support methods – 42%. Customers who are satisfied after using live chat – 73%. Customers who are likely to repurchase from a brand that offers live chat support – 52%. (Sources: g2.com, kayako.com) How does live chat fire up the conversion rates? It’s been suggested

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Why Live Chat is the Most Powerful Sales and Lead Generation Tool

Lead Generation

In business, it’s all about sales and leads. When website visitors have so many choices and options available, getting them to take action is tough. Even sites with high traffic struggle with turning those visitors into leads. Most of the first time visitors who come to your site are not ready to make a buying

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How to Grow Your Business Using a Proactive Managed Live Chat Service

Managed Live Chat
Managed Chat Agent

We see that you’ve started reading this. Let us guess. You have either implemented live chat on your website or you’re romancing the idea. Either way, let us help you learn more about how a fully-managed live chat service can revolutionise your business and your online presence. There’s already significant statistical data indicating a web

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