A live chat answering service is a real-time communication channel that connects clients to a live representative. Chat-based communication channels, such as an instant messaging program embedded in a website and live agents who reply to consumer problems, are included in live chat answering services.

As organisations explore new ways to get an advantage over their competitors, livechat communication channels have grown increasingly popular. These convenient, timely help channels increase customer satisfaction, brand loyalty, and sales. When your company has a best in class livechat partner like LiveChat Agent (which specialised in fully managed live chat services), your live chat messages are responded to swiftly and effectively.

When running an online business, you will potentially have many people visiting your site regularly. You probably have enough content on your website describing your products and services. However, that does not necessarily mean that your website visitors can assess it quickly. When existing or potential consumers visit your website, they may be unable to locate the information they are interested in. This might be because they are unfamiliar with your website, due to an unnoticed flaw in your website design, or even due to the customer being in a hurry and not having time to go through the website correctly. As a result, paying attention to every step your visitors make on your website is critical.

Many businesses use a chat support service since it allows customers to quickly acquire the information they are looking for and keep them engaged. A live chat agent attempts to pique client interest and engage with website visitors to initiate a conversation. According to studies, many businesses use live chat service providers to turn visitors into sales leads.

Why is it important?

Many businesses do not have the financial resources to hire in-house customer service representatives available 24 hours a day, seven days a week. They instead use livechat answering services. These customer service solutions bring together skilled virtual agents and client-focused businesses. As a result of each livechat agent’s immediate client help, consumers are satisfied, and revenue is boosted.

With LiveChat Agent, your customers can interact with a fully-managed customer support representative at any time of day or night through livechat answering services. As a result, customers will get quick answers to their queries, quickly troubleshoot problems, and get help before, during, and after purchases.

Other advantages of using a livechat-based communication channel answering service include:

• Make an excellent first impression
• Strong Customer Relationships 
• Round-the-clock Support
• Increased Productivity
• A higher level of customer satisfaction

What is the Process of Using Live Chat Answering Services?

Live chat answering services work similarly to call centres. It is only different in that agents use an instant messaging tool to have beneficial dialogues with customers instead of taking phone calls. The customers can open a chat window and ask their queries by clicking on the live chat support icon on the website. Live chat support is also provided through WhatsApp or Facebook Messenger through social media channels.

Customers can contact a live chat agent by using the livechat window at any point in their visit to the website or during the sales process, and the agent can then answer inquiries and provide assistance. Another benefit is that agents can initiate interactions with customers at critical points in their journey, improving conversion rates and the customer experience.

Each visitor probably differs from the other in temperament and requirements. A fully-managed livechat agent can help you identify a visitor’s needs and attributes, thus allowing you to modify your organisation’s selling process to fit. Once your chat agent interacts with website visitors, they can get information from them to improve the visitor’s customer service experience.

Customer Service Live Chat Answering Services

Even though live chat answering services and other chat service providers are a relatively new addition to customer service, this call centre-like instant messaging solution has proved itself with its efficiency and practicality. It can help expedite customer support, increase sales, and improve brand loyalty. Customers can reach out to and speak with a representative at any time, even right now! The agent can then interact with the customer to deliver real-time support and a positive customer experience. A chat specialist is always available to answer your website visitors’ questions. In this method, an expert obtains the necessary information from a website user to develop a high-quality sales lead. To learn how to get Australia’s best performing managed live chat service in your corner visit https://www.livechatagent.com.au/  or call Tracey at 1800 332 428.

• Author Details

Author Details

Tracey Horey

CEO of Live Chat Agent

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

accounts@livechatagent.com.au

1800 332 428