Live chat has become the mainstay of the customer to business communication. The traditional ways especially those that involved face to face interactions were already failing in addressing the customers’ needs on time and with the pandemic they started losing ground even faster. Today, live chat is one of the best service channels available. Due to the work from home culture that had a huge chunk of the workforce working from home, almost all products and services started being offered online. This, though more convenient, increased the requirement for a reliable business to business or customer to business communication.

Let us look at some of the benefits that live chat offers.

• Convenience and reduced waiting time
• Better customer satisfaction
• Better customer engagement
• Access to a global audience
• Instant replies to FAQs and even highly specific customer queries

Live chat also unlocks big benefits for big and small companies. From sales and customer acquisition to cost cutting, this specific communication channel holds the key for long-term sustainability across numerous industries.

Live Chat Services would benefit any online industry. Here we take a look at five industries that would benefit from Live Chat Services.

1. Automobile Industry

Automobile sales necessitate a significant quantity of follow-up and up-selling. It makes no difference whether you’re selling new or old cars. Even with all of the online evaluations, the only way for a customer to be certain enough to make an informed selection is to speak with a person.

It is self-evident that having live chat will improve the automotive industry. You can help your consumers 24 hours a day, 7 days a week. More options, specifications, and comparisons can be provided on demand via chat. Even if the showrooms are closed, a business can make a sale through live chat. Websites serve as virtual showrooms, and live chat enables you to have people available to assist customers outside of normal business hours.

2. Healthcare

Another sector that is predicted to grow rapidly is online healthcare. Most patients in today’s world conduct considerable research and read reviews about clinics, physicians, and hospitals before visiting one. Healthcare providers must become more competitive, especially when it comes to responding to the requirements of their patients online. With online consultation getting more prominent by the day, the healthcare industry is exploring the internet field.

Having a live chat feature on a clinic or doctor’s website is a sure-fire method to improve communication. Answering visitor queries, determining availability, scheduling appointments, and even generating suitable recommendations are just a few of the advantages that live chat may give in the healthcare industry. Live chat enables health care providers to communicate, consult, and stay in touch with out-patient treatment by making physicians more available to a wider spectrum of patients.

3. Real Estate

The majority of real estate buyers do not purchase properties through a website. However, many find it more convenient to check online before performing a personal inspection. A Real Estate Agent’s advantage is having a broker available online to assist interested parties.

Real estate agents can use live chat support services to communicate with potential clients. Clients have the benefit of being able to augment photographs and descriptions of homes offered through chat, allowing real estate professionals to deal with customers who have a thorough understanding of the property they are looking at and its attributes.

4. Travel and Accommodation Services

For the most part, using the internet to plan vacations from beginning to end is a wise decision and more and more people are planning their trips online. Travel agencies may satisfy a wide range of consumer requests by using live chat support services. These companies gain an advantage with live chat as they need meticulous attention to detail, which is critical when dealing with multiple bookings, reservations, time zones, and travel destinations.

The best way to stay ahead of the competition is to ensure that these facts are correctly collected and confirmed through client involvement via live chat and follow ups.

5. E-commerce Businesses

Today’s most popular business is e-commerce. Most big shops and many suppliers have gone online as well, frequently collaborating with logistics companies to make everything available.

It’s not only about availability; communication, as emphasised by live chat for ecommerce, is crucial to taking use of that availability. E-commerce business owners can engage with suppliers, couriers, business partners, existing customers, and interested buyers in real time via real-time chat services.

LiveChat Agent: A fully managed live chat service that is available 24/7 and on all days to meet your business needs. It enables you to collect leads across platforms, have a real time communication with your customers. Adds a human touch to an otherwise bland website. And also reduces costs by lowering the telephone usage, transportation costs, and hardly takes a couple of days to set up. A win-win situation for any business. To learn more visit our website at https://www.livechatagent.com.au/ or call Tracey at 1800 332 428.

Also Read: Why the Live Chat Tool is Leading the Customer Support Competition

• Author Details

Author Details

Tracey Horey

CEO of Live Chat Agent

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

accounts@livechatagent.com.au

1800 332 428