You have already come across a lot of methods to market your brand, drive more traffic and increase your conversions.

If a fully managed live chat service is not one of them, you might need to think again.

It’s just common knowledge to know that it gives a better impression when you respond faster to a potential customer than making them wait around and your digital presence is your first chance to make that impression.

A quick response will not only make them happy but it increases the chances of conversion. Live chat has become an integral part of customer service and many B2B companies are utilising it on their websites.

Do you know why? It helps business. It helps people. Therefore, it helps your bottom line!

Let’s look at what a fully managed live chat service brings in for automotive dealers and why it’s paramount to your online presence.

It Helps you to Improve your Lead Conversion

A study on 433 sales teams conducted by Drift was looking at how fast sales associates were responding to new enquiries coming from their internal websites. It found that there was a ten-fold decrease in the odds of making a contact with a lead after just five minutes without a response.

Waiting for more than 10 minutes led to losing nearly all potential leads, and if you think about it 10 minutes is not a large time frame. If you have staff moving cars, delivering to a Customer or even taking a smoke break your 10 minute window closes.

In today’s swipe-left-swipe-right world, nobody waits for a response. If they’re not getting a quick response, they will bounce back to Google and click the next link.

So if you want to engage with every lead and make the most of your marketing, there’s simply no other way to do faster and more cost effectively than a managed live chat service.

Can you take the risk that you’re losing customers while you’re busy, or even asleep? I don’t think any business across Australia would answer yes, so you need to keep reading.

Make Sure you’re Helping People even When you’re Closed

Ever thought of being in touch with potential customers outside of business hours? A managed live chat service makes it possible to stay connected with your audience 24/7.

It makes sure that a potential lead is attended to and you can open your dealership the next day smiling knowing that you haven’t risked losing even one potential customer.

A fully managed live chat service works 24/7 responding to queries directly in a matter of seconds and providing superior customer service, the way people expect it to be. How awesome is that!!

Often, the difference between you and your competitor comes down to who has the right answers at the right time. Realising that people who engage in chat are ready for information now can mean the difference between a bounced visitor and potential customer. And as an automotive dealer, you know that speed of response sets you apart from your competitors.

Deal with Objections Instantly

How many times when you had questions that weren’t answered in FAQs or any other web page did you just go back to google and start again?

You wanted help but something drove you away.

Believe me, it happens a lot.

If a potential customer has a burning question and if that’s not dealt with quickly, they’re going elsewhere.

Now imagine a managed live chat service monitoring all your customer queries, answering them and dealing with any questions or objections they have, around the clock. Isn’t it amazing!!

Sell More Automobiles

A fully managed live chat service utilises state-of-the-art conversation training designed specifically to assist your customers in the first step towards buying their car.

At Live Chat Agent, we analyse the modern trends in customer communication preferences and generate high quality leads from your website traffic. It becomes an extension of your dealership with stellar customer service while letting you do what you do best – sell cars.

With the integration of a fully managed live chat service, you will see an increase in customer interaction, leads, and ROI of your online marketing. This leads to a direct increase in your sales.

Conclusion

A fully managed live chat service makes it easy for your customer to connect with your automotive dealership, boosts online lead conversion and presents an awesome customer experience.

Do you really have to think twice?

• Author Details

Author Details

Tracey Horey

CEO of Live Chat Agent

Tracey Horey is a 20 year veteran of the Automotive industry and has been writing Automotive content and helping Dealerships optimise their digital space for over 15 years. Her experience working with various sized dealerships and her passion for exploring and understanding new tools for the auto industry has given her an in depth understanding of the challenges all dealerships face in a changing landscape.

accounts@livechatagent.com.au

1800 332 428