phone-icon CALL TRACEY GET A QUOTE
menu-icon

Blog

Tag: Live Chat Support

Live Chat – How Essential is it for Effective Online Customer Service?

Live Chat Agent
Why live chat is important for business

Today, knowledgeable customers choose live chat above social media, email, and even phone help when asked about their preferred support methods. Why? Live chat assistance is quick, easy, and handy. However, the advantages of live chat go far beyond simply providing your consumers with a faster and more comfortable means to contact you. Live chat

Read More

What Is Better for Your Business – Live Chat or Phone Support?

Live Chat Tool
Live Chat vs Phone Support

During the 1990s, the digital revolution enabled companies to grow their brands worldwide. The worldwide web provides easy access to the international market for companies. While they were increasing their presence in the market, companies realised that their customers were starting to ask more and more questions. The customers were not just asking questions; they

Read More

Real-Time Chat – Why Is It The Future Of Customer Care Service?

Live Chat Tool
Real-Time Chat

What exactly does real-time chat mean? Real-time chat is a form of online communication that provides real-time transmission of messages from one person to another. These conversations happen instantaneously. This type of chat is also referred to as fully-managed live chat. Live chat software became popular as a customer service tool because users relished the

Read More

Industries That Can Benefit The From Live Chat

Live Chat Tool

Live chat has become the mainstay of the customer to business communication. The traditional ways especially those that involved face to face interactions were already failing in addressing the customers’ needs on time and with the pandemic they started losing ground even faster. Today, live chat is one of the best service channels available. Due

Read More