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Tag: live chat

Live Chat Success for Smaller Businesses –Professional Tips

Fully Managed Live Chat
Live Chat Success for Smaller Businesses

Have you ever thought about how live chat could enhance your business? How could it improve your business by ensuring better communication with your customer? We at LiveChat Agent have been in this field for quite some time now, and almost daily, we see the benefits that a managed live chat service brings to our customers and

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Industries That Can Benefit The From Live Chat

Live Chat Tool

Live chat has become the mainstay of the customer to business communication. The traditional ways especially those that involved face to face interactions were already failing in addressing the customers’ needs on time and with the pandemic they started losing ground even faster. Today, live chat is one of the best service channels available. Due

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What Are The Advantages of Live Chat For Businesses?

Live Chat Tool
Live Chat for Business

Live chat allows your website users to engage with your customer service representatives in real-time. Instead of using the traditional methods of calling or emailing your customer service department, they can have a live chat with one of your help desk agents in a chatbox incorporated into your website. Because conversations do not require a

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Lead Generation – Managed Live Chat Vs Live Chat

Live Chat Agent
Live chat

Here we discuss what managed live chat services can do for your business. We are aware that theoretically, by providing a live chat service on our website, we can drive a massive increase in lead generation and conversions. However, a lot depends on the type of live chat services you are employing. While non-optimized websites tend

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The Untapped Potential of Live Chat

Managed Live Chat
Potential of Live Chat

The popularity of managed live chat has grown immensely in recent years with the number of companies offering managed live chat on their websites increasing steadily. As technology advanced, the effectiveness of live chat improved in tandem. This has made managed live chat more accessible and cost-effective for businesses of all sizes and purposes. More

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Measuring the Success of your Customer Live Chat Service Team

Customer Live Chat Service
Customer Live Chat Service

Being part of a customer live chat service team is not an easy job. They represent a business, and they have to remain professional, courteous and helpful throughout their customer interactions. They need to provide in-depth product information, some technical guidance or just simply lend a sympathetic, yet impartial, ear during complaints. Then there are

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Why the Live Chat Tool is Leading the Customer Support Competition

Live Chat Tool
Live Chat Tools

Let’s begin by saying customer support is about the way your business interacts with your customers. The faster and more helpful it is, the better your customers feel about your business. When your customers feel good about your business, they tend to spend more money on your products and services. But is customer support all

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Managed Live Chat – Things You Need to Consider Before Implementing

Managed Live Chat
Managed Live Chat

It’s compelling. Customers who prefer live chat over other customer support methods – 42%. Customers who are satisfied after using live chat – 73%. Customers who are likely to repurchase from a brand that offers live chat support – 52%. (Sources: g2.com, kayako.com) How does live chat fire up the conversion rates? It’s been suggested

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