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Tag: managed live chat

The Role That Live Chat Plays In Developing Customer Loyalty

Live Chat Tool
Role of Live Chat

How do you define customer loyalty? Customer loyalty is a customer’s willingness to purchase from a company regularly. Some factors influencing customer loyalty are customer satisfaction, positive customer experience and the perceived value of the goods or services purchased. To identify a loyal customer, you need to look for the following characteristics. They are not

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What Are Important Factors That Influence A Customer While Buying Something?

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Live chat services

This is a very intriguing question, and there is no clear-cut answer to this. A good deal of the time, the purchase decision is already made well ahead of the customer’s purchase. Brand loyalty is a significant factor to consider when we look at the factors influencing a purchase being made. Every business should do

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Major Reasons That Make Live Chat So Popular

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live chat

Everyone who has used live chat services will be aware of the benefits it offers. It is quick, convenient, less in your face, and perfect for instant communication when not using the phone. Customers have started demanding more, and they have started expressing themselves if they are not happy with the service that you are

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What Are The Advantages of Live Chat For Businesses?

Live Chat Tool
Live Chat for Business

Live chat allows your website users to engage with your customer service representatives in real-time. Instead of using the traditional methods of calling or emailing your customer service department, they can have a live chat with one of your help desk agents in a chatbox incorporated into your website. Because conversations do not require a

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Lead Generation – Managed Live Chat Vs Live Chat

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Live chat

Here we discuss what managed live chat services can do for your business. We are aware that theoretically, by providing a live chat service on our website, we can drive a massive increase in lead generation and conversions. However, a lot depends on the type of live chat services you are employing. While non-optimized websites tend

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Managed Live Chat – Things You Need to Consider Before Implementing

Managed Live Chat
Managed Live Chat

It’s compelling. Customers who prefer live chat over other customer support methods – 42%. Customers who are satisfied after using live chat – 73%. Customers who are likely to repurchase from a brand that offers live chat support – 52%. (Sources: g2.com, kayako.com) How does live chat fire up the conversion rates? It’s been suggested

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Why Live Chat is the Most Powerful Sales and Lead Generation Tool

Lead Generation

In business, it’s all about sales and leads. When website visitors have so many choices and options available, getting them to take action is tough. Even sites with high traffic struggle with turning those visitors into leads. Most of the first time visitors who come to your site are not ready to make a buying

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