Testimonials
We are currently using Live Chat at our dealership and have been so happy that our website visitors are able to connect with us 24/7. We aim to improve our dealership and in conjunction with Live Chat Agent we know we can achieve this.
Great service, great price. We see new leads generated everyday. Great product for our business.
Our online leads have nearly doubled since we implemented LiveChat on our site. All leads and questions are sent to our sales consultants nearly instantly from when customers have spoken with our chat agent, meaning our staff can contact customers quickly and efficiently. The 24/7 feature is also a great benefit to us, in our industry a lot of customers are browsing our website after they get home from work or after dinner, our business is closed at this time, but having an online chat agent ready to answer any questions and talk to browsers means we don’t lose these customers. The chat portal is great, we can see which sales consultant or customer service agent has viewed the lead or transcript, and catch any that have fell through the gaps. Jignesh and the team make everything simple and are a pleasure to work with.
I implemented the Live Chat service to our network of websites as an alternative means of communication with our audiences. In the past six months, I have seen some impressive results that actually exceeded my expectations; we have generated over 1800 leads and sold over 300 cars, producing an average monthly conversion rate of 20%. The Live Chat team has always been open to our suggestions on how to continually improve the online experience we offer our customers, and they have worked closely with us on delivery quality leads, rather than quantity. I believe this has been an effective tool in our online marketing mix, and I would highly recommend them for your consideration.
